Privacy Policy for Calluna Virtual Assistant
1. Introduction
Calluna Virtual Assistant provides services to business customers (B2B) and only handles company-related information in connection with project management and administration. This privacy policy explains how we collect, store, and manage customer data. We respect your privacy and comply with applicable regulations, including GDPR.
2. What Information We Collect
We collect the following data from our customers:
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Company name
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Company registration number and VAT number (if applicable)
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Address
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Phone number
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Contact person
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Email address
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Website and any social media accounts
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Agreements, supporting documents, and other work materials related to project management and invoicing
3. How We Collect Information
We collect information through:
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Direct contact via email, phone, and website forms.
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Customer agreements and invoicing processes.
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CRM systems for managing customer relationships and statistics.
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Communication and work materials are handled via digital collaboration tools for efficient project management and coordination.
4. Why We Collect Customer Data
We collect and process customer data to:
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Manage and maintain customer relationships.
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Carry out and document assignments.
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Invoice and process payments.
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Analyze statistics and improve our services.
5. How We Store and Protect Information
We use secure systems and encryption to protect customer data. Information is only stored as long as necessary to fulfill contractual and legal obligations.
6. Managing Cookies
This website uses cookies to enhance the user experience. Cookies are small text files stored on your device that help us analyze website traffic, customize content, and improve our service. For more information on how we handle cookies, please visit our cookie policy.
7. Sharing of Information
We do not share customer data with third parties, except when required by law or to fulfill contractual obligations (e.g., invoicing through accounting systems).
8. Customer Communication
We may contact our customers via email, phone, and, when necessary, through digital collaboration tools to:
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Provide information about services and updates.
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Manage customer inquiries and support.
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Send invoices and agreements.
9. Minors
Our service is not directed at minors, and we do not knowingly collect information from individuals under the age of 18.
10. Updates to the Privacy Policy
We may update this policy as necessary. The latest version is always available on our website.
11. Contact Information
If you have questions about our privacy policy or wish to request changes to your data, please contact us at:
📞 +46-708 987855